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Terms and Conditions

Hotel Booking Terms & Conditions

Please read these Terms & Conditions carefully.

By using this website and the Old San Juan Hotel online booking service you are agreeing to be bound by the Terms and Conditions detailed below which form the basis of your contract with Old San Juan Hotel. In the Terms & Conditions set out below, "you" and "your" refers to all persons named on the booking, which includes any individual(s) subsequently added or substituted at a later date. "We", "us" and "our" all refer to Old San Juan Hotel.

Please print and retain a copy of this Agreement for your records as it may occasionally be updated.

1. Making a booking

By making a booking you are confirming that you are authorized to do so on behalf of all persons named in the booking and you are acknowledging that all members of your party agree to be bound by these Booking Terms & Conditions.

When your booking has been made a confirmation can be sent to you by email using the email address that you have supplied, or by post. Booking confirmations are subject to the availability of accommodation at the hotel.

You should carefully check the details of your confirmation as soon as you receive it. You must contact Old San Juan Hotel immediately if any of the details are incorrect or incomplete.

For our online booking we required Php 1,000.00 deposit for any incidental expenses subject to refund if not utilized.

For our walk-in or telephone booking we required a 100% payment of your booking fee upon arrival and Php 1,000.00 deposit for any incidental expenses subject to refund if not utilized.

We will always endeavor to rectify any inaccuracies or accommodate any alterations you wish to make to your booking. We cannot accept liability for any inaccuracies that are not brought to our attention within seven days of issuing your confirmation, nor can we accept responsibility for inaccurate information that you have supplied.

2. Paying for your booking

Credit or debit card details will be required when you make your booking. You will be charged  for 100% of your booking amount. See our cancellation policy for charges that may be taken. In some instances, a non-refundable deposit or full payment may be required at the time of booking. If this is the case you will be advised during the booking process and is usually for special offers and packages.

Unless stated as part of your booking, additional items such as (but not limited to) the cost of external telephone calls, meals, drinks and travel expenses, are not included in the price of your stay. If you incur any such additional costs you must settle the sum involved on your departure from the hotel.

3. Price changes

Old San Juan Hotel reserves the right to increase or decrease the price of unsold breaks at any time. The price of your chosen break will be confirmed when your booking is made and, with the exception of any errors, we will not increase this price once it has been confirmed. We reserve the right to correct any errors in advertised and confirmed prices and will do so as soon as we become aware of an error. We will notify you of any price discrepancies relating to your booking should they arise, but we strongly advise you to check that the final price of your booking is correct before making your final confirmation.

4. Price Guarantee

On receipt of written confirmation the prices quoted and confirmed in writing by the Hotel remain fixed except for any alterations in the Government rates of taxation and/or duty such as VAT, for which we reserve the right to alter pricing to take account of any variation.

5. Amendments to your booking

You should notify us of any amendments to your confirmed booking by telephone or in writing (by post or by email to ___info@oldsanjuan-hotel.com___) as soon as possible. Amendments are subject to availability and those made within the cancellation period (see below) may be subject to cancellation charges.

6. Cancellations

In order to avoid cancellation and/or non-arrival charges, guests should observe Old San Juan Hotel cancellation policy, which is up to 48 hour prior to 2 pm on day of arrival, with the exception of some offers and packages and where otherwise stated. Failure to cancel in advance will result in 100% of the first night's accommodation package being charged to your credit or debit card. Please check at the time of booking if you are unsure of any of our cancellation procedures

7. Cancellations and changes made by Old San Juan Hotel

In the unlikely event that a hotel is unable to accommodate a confirmed reservation it may be necessary to offer an alternative of an equal or a superior standard. If at any time we need to make changes that will significantly affect your stay or we need to cancel your stay, we will tell you as soon as possible, offering a suitable alternative or a refund. This does not apply to minor changes or events during your stay, resulting from unusual or unforeseeable circumstances beyond our control.



 

NOTE:
We recommend that your password should be at least 6 characters long and should be different from your username.

Your e-mail address must be valid. We use e-mail for communication purposes (order notifications, etc). Therefore, it is essential to provide a valid e-mail address to be able to use our services correctly.

All your private data is confidential. We will never sell, exchange or market it in any way. For further information on the responsibilities of both parts, you may refer to us.